Step2

Scratched white board

Very unhappy with customer service as I received the wrong Roller Coaster Extention and was told they do not do exchanges and to send it back but I have to pay for shipping. For me to send it back using USPS or FedEx it cost $120-$179 so I asked customer service if they could suggest an alternative shipping company but all I got was No. Now Im stuck with an extension that my grandson cant use. I will never buy from Step 2 again after this.

Missing parts and used product

Poor customer service. No follow thru.

Terrible, this is the last time I purchase step2 products I ordered directly from the manufacturer website and they shipped an incomplete product that ruined my child's christmas. Santa failed thanks to Step2