Step2

Product never showed up after bring promised to be delivered times 3

Bad

Customer service didn't solve my issue - they just gave me more work and tasks and things to take care of. As a parent to three kids adding to my "to do" list wasn't something I wanted.

Never arrived. Refused to help me. Said it was not their problem. Had to contact bank. Terrible Experience.

The original purchase and product quality were fine. However, the child received the identical gift from someone else and we wanted to return the product. We received a RMA from Step 2 that did not cover the shipping. When we took the product to FedEx, which Step 2 specified, they informed us that it would cost $104. 00 to return. The product was $ 90. 00 to purchase. Very disappointed in Step 2 and will not purchase from their website again!