Standing behind the warranty!
Fabulous! I had ordered roses from 3 different company. The others all died, and one from Springhill did not make it. I contacted the other companies, and both wanted a long series of pictures and efforts made to bring them back to life. Not Springhill, they sent a coupon for replacement within 48 hours of my contact! Exceptional service. I have since replaced all the dead roses with ones from Springhill and they are all doing terrific!