Smartwool - NORA

I've used your socks for many years and love them. I'm sure if I ever get them I will love the ones I've ordered as well. OnTrack is showing that my address is not complete. I discovered this by tracking my package, They did not reach out to me. I reached out to them. They don't tell me what is missing so I have given them my full address. They have told me that you have approved this but as of this morning they are still showing the address is incomplete. I LOVE your socks but as long as you use OnTrack, I wont be ordering anymore from you.

I placed an order twice. Both times, it was lost or stuck between the origin and my front door. The original order was to come on August 12th, and it was never received. I placed the order a second time, replacing one item, that had sold out, with a substitute. It was to be overnight express shipped. That order was to come by last Tuesday. It’s never arrived either. 🤷‍♀️

Never again!

A disappointing shopping experience—the shorts faded badly.

I placed an order as gifts for my daughter’s Birthday. 9 days later she still had not received it. I called Customer Service, and the representative canceled my order!! They would not assist me in recreating the order, stating it was due to privacy reasons. I was provided a gift card so my new order could be sent by an overnight service at no additional cost to me, but there was no other consideration for my dissatisfaction. The representative was not at all apologetic for SmartWool’s error in not shipping a confirmed order, nor apologetic for my time requiring that I must spend time recreating my order.