Sleep Me

It would be great if my unit actually worked. I have been waiting for a replacement for two months

Customer service is just OK. Response wait time is longer than most other companies. Service repair time is several weeks.

I had a delay before the tech-email was answered, but they followed up soon after. I boxed the unit up and sent it back at a cost of $50 through FedEx. I do not have the unit back or any feedback yet as it remains in transit. This eval would be best at the end of the process.

Device seems to have trouble following the schedule on one or both of the units during any given night. Uncertain as to the cause and I haven't had the time to mess with it. When it works its great, but thats not as common as one would hope with a $1600 device.

I haven’t received my replacement cube yet .. Waiting for 3 week..I don’t want to place a bad review because I love the product