SinaLite USA

The delivery timelines were vague, but I could get past that. But, my order came wrong. The inside of the brochures were printed upside down. They did nothing to get the fix to me quickly. I, in fact, had to call after the initial complaint about the problem. They still hadn't done anything on the job. They finally got it fixed and sent out, but I was way past the delivery date for the client. Had to refund the money to the client for SinaLite's mistake. SinaLite offered to refund the money, I accepted. But it is in the form of a credit with them. So they are still gonna get my money for a crappy job. Not pleased with the entire experience. I will try again with the credit, but my expectations are pretty low.

Good pricing. Decent product. Bad customer service.

Website is not working properly or very, very hard to place an order. I gave up

How to sum up my first experience buying from Sinalite: 1. Contents in all 8 boxes were unprofessionally, poorly packed. This allowed the postcards to go everywhere and get damaged or lost out of the box due to item #2. 2. Let's talk about that cheap, really cheap packing tape you use on 20lb post card boxes. It's the cheap filmsy stuff. One tape applied to ea box that weighed 20lbs. Sinalite did not use the professional tape meant to hold such weight - the tape with filament. End result was that boxes split open, contents lost. 3. All 8 boxes of the order sat in water before delivery and were 100% water logged. One box was delivered completely destroyed and over 50% of contents lost. 4. So now we get to discuss Sinalite's version of customer service. One, there is NO email for you, only a support ticket. Said support ticket allows for only ONE photo which of course, any idiot knows isn't enough to proove damage. If one calls up to actually speak with a Sinalite employee, well, that's another let down. I don't speak Hindu or any variation thereof. I would rate Sinalite a 0 star if I could. Unprofessional, cheap and shoddy work with packing and customer service that says Sinalite doesn't give a rat fanny about the customer.

I’ve been trying to reach someone because my order was damaged and other items didn’t arrive on time we were unable to use the items for the event. No one has responded to my inquiry for a refund. I want my money back now!!!