Poor Quality
I would like to speak about the quality. I ordered a selection of 11x17 Z-fold brochures and submitted a ticket on the poor print quality. The support form states nothing about videos to be submitted. I get a call from Mahdi and he wants video. The brochures have been delivered to my client so I have no video. I only have pictures. If video is needed to support the ticket the form should state to submit videos "only" if it is a claim regarding printing issues. It does not state that. It only states to upload a file. Not specifically a video. The Quality Control needs to be put under control. This is not the first bad production I have received. The print jobs need to be looked over before it goes out. Utilizing high end equipment should not result in quality as such seen in these photos. I am still awaiting a review on my support ticket from Mahdi as he said he would email me.