SinaLite USA

I was excited about all the help that was given to set up my first custom cut magnet, only to watch my printed order status never change. Finally was able to contacted someone to find out why not shipped. They didn't have an answer - was really expecting to have it overnighted but no! When received - the magnets are not even cut the same. The left side is different on all and none are centered :-( A lot embarrassed to give to my customer.

you tell me i had to redo it and pay for it and still waiting for it

The last job that I sent was cut bad it was off-center

First off, Customer service sucks. You can call them and their only response is to email them instead. Then, when you do finally get a response (which is not within 24 hours FYI) they won't actually look into anything you are saying and just respond by a script. With quick ship, their quote is "in your hand 2 days from ordering" Which also is not the case. I ordered on a Tuesday, they processed the order on a wednesday, did not ship until Thursday. Then our order was set to arrive Friday and UPS stated it was delivered however it was not. I mentioned this to SinaLite and they just kept sending me the tracking number instead of actually helping so I reached out to UPS directly. SinaLite also stated after the fact that shipping was not guaranteed but UPS DOES guarantee their 1 day shipping or its free. My order did not arrive until the following Wednesday. 7 business days after processing an "in your hands 2 days later" order. After several back and forth conversations, I was told they would reimburse shipping and had to fight for it at all. But shockingly, I still do not have that reimbursement, 8 business days later so I am having to file a claim against them with my credit card company anyway. Just steer clear. If you need fast shipping, Its worth it to pay for it through a company that cares about its customers.

Love everything about your company other than the website. The website itself is fantastic, however I hold a USA account, and it is a battle to stay logged in to the USA site to see pricing and products. It constantly logs me out, and send me to the France site, and then I have to continually try to log back in.