SinaLite USA

Delivered damaged, horrible quality printing, no response from customer service.

please call 252-975-2056

This was my first time working with Sinalite and it was not a good one. I saw on the website there was a 1-2 day additional production time increase which I understood and took into consideration when placing my order. I waited the 7 business days plus the 2 extra possible days before contacing customer service to inquire about my order. They said the printer was down and hoped to get it out that day or the next day. I reached back out a couple days later and was greeted with a different excuse (they had no material). I had been promised free expedited shipping by the first person if it had not gone out (which it did not) and then a discount by the next person on my second follow-up. A few days later it still hadn’t gone out yet and I inquired again. It was supposed to go out that day according to the CSR, but they didn’t want to honor both the discount and free expedited shipping. I saved all screenshots of all of these interactions where I asked for clarification on everything several times including the things I was promised, but for some reason Sinalite doesn’t want to stay true to their word. I think if it’s not rectified, I will just go ahead and post this review with all the screenshots everywhere I can post a review.

Production is slow and customer service is terrible.

Absolutely terrible! Customer service is horrible and the product took WAY too long to be produced and delivered. Then it was WRONG. UV coated on both sides when I asked for 1 side. These door hangers are USELESS to my client! You all should be ashamed of yourselves!