SinaLite USA

We ordered Raised Foil Business Cards on Monday, February 26th. On Friday, the 1st of March we called because the job wasn't started yet and that's when we were informed their equipment was down. We STILL haven't received this order, so we are still waiting to get these business cards and its currently the 6th of March.

We placed a rather large order for a customer for a seminar he had coming up. We checked the status before we left on a Friday and on Monday the status never changed. When I called I was told sorry our machines went down and we are trying to play catch up. I don't even know how long they were down for. This put my employee dealing with our customer in a bad light. We could have gotten ahead of this issue if we were notified of the issue at hand. But there was not communication. We just got them today. Almost a total of three weeks.

Terrible with this order. It didn't ship on-time, and because of that I have an unhappy customer. Trying to get 20% discount, because that is what I have to offer my customer, and NO ONE at Sinalite gets back to me. Terrible customer service.

i was very suprised and disappointed with my service

Missed an important in- hands date .