SinaLite USA

Cutting of all pieces is ragged on edges have hanging remnants still connected to final pieces. Blade must have been quite dull. As always the packaging looks like it was performed by a blind fish trapped in a tornado. No score on folded material, thus toner is cracked and flaking. Paper is also cracking as it was run against paper grain.

too long to do

Was super pumped when these guys hit me up. Next business day turnaround? Awesome. Designed some cards and was eagerly waiting. After over a week of waiting I was bummed. Then called customer service and was told “were sorry, our website reflects different times than quoted”, I was upset. Would love to use in the future, but not sure I can deal with the random delivery times.

I’m not giving you one star but I am giving you less because I think you’ve become too big there’s not enough quality control! The end of 2017 into 2018 you guys bungled a huge job of 30,036 page booklets for a theater in Key West the mistakes weren’t discovered until they were being packaged for shipping and that delayed the customer shipment even longer than the job which took longer than expected! To the client that gave me one strike! The client was expecting this before their opening night so I made arrangements with your shipping department to airship two boxes enough to give them one program for every theatre attendee! Through careless boxing in your shipping department I believe the shipment was damaged in transport and someone at UPS his the box somewhere after everything fell out from a broken box. So UPS discovers the broken box after I inquire about it because it did arrive in Miami from Canada via air and was tracked immediately to the UPS warehouse so that was delayed past opening night! The client saw that a strike two! He gets a re-boxed package of scant few booklets for the theater after the show is over not even enough for the next performance! As far as the client was concerned that was strike three and I am out!!! Well guess what the thousands and thousands of dollars he used to spend through me going to you are gone because he’s fired our asses because of your ineptness! And in response when I told you you gave me a credit of a few hundred dollars which doesn’t even come close to making up for it! The only way you could ever make up for it would be if your owner going on a jet flew to Key West met with the director of the theater and begged his forgiveness to reconsider using us again! The other thing that prove you’ve gotten too big to care. Was actually a small order but I convince my client to try your laminated C to S so they could maybe use it for menus that might be more durable. Unfortunately the client said these immediately begin to delaminate and they were not happy they actually went out and bought a tabloid size laminator which as you know are not cheap so this client no longer does any business with me at all! And there’s no use asking for a reprint or credit which I did mention to you about it but you offered nothing in response. I am still sent you jobs to do because I have not found anyone cheaper but when I do you’ll never hear from me again. You should look at my account and look at how much less I’ve spent with you since 2017 2018 and it’ll probably go down every single year till eventually it’s zero!

I like the service but shipping it’s taking too long for USA customer, 1 week for 5k flyer. That it’s too long we can’t compete with printshop in the USA.