SinaLite USA

Hello, It was our 1st order with this vendor and the overall review was moderate.. The banner was a lighter quality and the tiurnaround time had us on edge. But there some highlights that we prompt you on that was the larger selection of products offered. Thanks

I placed 2 orders of business cards through you guys, on the first order one box of cards was correct and the other was a box of dominos coupons- not what I ordered. On my second order, I had changed my address with the post office but didn’t update it on the site and then I paid to get my package rerouted to a UPS pickup point. HALF of my shipment still went to my old address. So far I’m not very pleased with this store and I am debating whether or not I’d like to continue placing my business orders through this site

The business cards were advertised as a 16 pt. Once the order was all set up it reverted to 14 pt with no notice. When the cards came in the printing was much darker than the artwork was designed to be, but that could have been a translation issue, not print. The raised UV was FANTASTIC and will make future orders for my customer very acceptable. Overall a good service. I am looking forward to trying out a few other items from the website.

The website is decent but feel it could be opened up. Meeting slightly larger click buttons and interface. With the ease of scrolling, we are able to access one of the sites real estate by simply scrolling. Have a general list that breaks down the printables. And have it be a fast link to the areas we need to work with. Have larger images and larger buttons down below. Scrolling style like Facebook. There has been a bug lately with logging in. It will state that I already have an account and puts me back to the exact same login page. Other than that your site is fine in my eyes.

Well, I don't receive email proofs (though I do receive email order confirmations) I get the proofs when I call and ask them to resend, but emails come from 3-4 different domains. Chat with an agent on the site hasn't worked in moons, and when I call typically I have to keep calling back because no one answers. The quality of the work is 5 stars, but the communication is about 1.5. When I get ahold of someone - we're back up to 4-5 stars, but they are hard to get ahold of, and they don't reach out to customers who's job are pending without response, not an automated email, nothing, which is a bummer. Cause communication when working with a vendor across the continent, is important.