SinaLite USA

Print was off center

While our magnets turned out beautifully, the process getting there wasn’t very well defined. I asked customer service how it worked and the answer was how to prepare the file with no help. I figured it out but wasn’t sure if it was right but couldn’t get any help so I sent it in, paid for it thinking I might get a chance to proof it to see what it would be like. A couple days later I received an email at 7 am that said I had a half hour to check my proof. I didn’t find the email until around 10 am. Even if I did see it I was driving to work at that time and couldn’t have done anything with it. Needless to say I was just hoping it was right. Then it took a couple weeks before I received my product. A little more knowledgeable support, quicker turn around proof time, and faster print ship time would improve my review.

shipping was good price was where i wanted to be besides the sample kit not what i was looking to get out of it

print on shirts not high quality... service is great

I have ordered identical items over the past couple weeks; the same item, with the same artwork. The newer orders have printed already, but the older one is still “in preflight”? It is hard to understand why the items aren’t prioritized to print in the order they were placed? It makes it hard to accurately communicate with our customers if attention is not paid to production dates.