SinaLite USA

Usually good, but not this time.

hard filling entire orders with same color/style. Always seem to be out of one or two sizes no matter what I select for t-shirts or sweatshirts. Should keep higher volume of more popular colors. The placement of art is cumbersome. Cant tell exactly where it's falling. Have has some art printed much lower than i placed. You should give an option for basic "left or right chest" "full chest" "full front, large as possible" etc. Easier to check a box than figure out if I am making the art or placing in the right position on your template. Can offer both ways for customer to choose. "select choice or custom" Overall happy with products but only apparel, mugs, and a couple other products are competitive. Most your paper large format prices aremuch higher than many other sources I use. Hoping for more products in the future. I miss Colorado Timberline. Their service was inconsistent but the offered a much wider product line.

Was shipped and arrived safely.

I had three sets printed with three different names for a Client's business. All three seem to have really good print quality. One set was peeling on the edges. Only one set was centered when it was cut down. Two sets were cut off center and one set was so off center, I will not be able to give to my customer (he rejected it). I tried to talk to customer service but they offered me a 15% off on a reprint although this was Sinalite's fault and not my fault. I rejected that offer from Sinalite so now they will not even respond to me. I would have given 5 stars if they would have reprinted and cut the cards centered but they didn't. I only gave 3 stars because the one set that was correct looked really great. I have used Sinalite for a few years with pretty good results. Now I will have to reconsider future printing by Sinalite based on this one incident. I would have overlooked if reprinted but at this company, apparently the customer is wrong and the support is right...always.

Service and shipping was great, foil registration was off on about half of my postcards