Packing is not great
I love everything about Sinalite except for the packing that is done when shipping. So many times, items that are printed perfectly arrive severely damaged due to improper packing before shipping.
Corners are cut to fit as much product into single boxes that they are often overpacked and will cause the box to fall apart in the shipping process. Packing materials are rarely used.
Recently, I had an entire order of booklets for a client arrive totally damaged for an event. Reprint could not take place in the time needed to get for the event. I tossed the client and the money for the order as I was only able to receive a 20% credit.
You should be proud of the product that you sell and pack it better so it’s not destroyed when it reaches your customer.