SinaLite USA

You were on time, I just wish I could get some items quicker.

Fine.

Great communication. Timely and printed exactly how we need.

Overall functionality of the website is very good. Easy to order and submit your designs. Delivery is best using FedEx from what I have found. Packaging is good as well. I have had a couple issues, but I believe it was fault of carrier mishandling. Large format rolls should be shipped in roll containers instead of corrugated slim boxes. I order quite a bit from Sinalite. Case reviews, custom orders, and custom quotes needs improvement. With how robust the site is one should be able to check status of custom orders and custom quotes as well as case status. I am still awaiting a custom quote from almost a week ago submission. Not sure what is up with that. Quality control should be up a few notches. Some printed materials have spots discolorations. They should check before sending. Good about giving credits/refunds and correcting issues. I think they can save time and money if they invest into Q/A. Customer service is very nice on the phone and via chat. Great bunch of people at Sinalite. Despite my complaints they keep me coming back due to them having good customer service and great print quality overall.

Poor turnaround time