Popular Mechanics

Terrible customer service. All correspondence is sent to the wrong email address despite many requests for change.

Terrible

Why am I being ask to review my review!? THIS is what I'm talking about!!! You've lost the plot

Subject: Frustrating Subscription Experience I recently subscribed to Popular Mechanics, but the experience has been overwhelmingly frustrating. Applying for a subscription was complicated, and navigating your website to manage my account has been nearly impossible. It’s unclear what my subscription timeframe is, how much I’m paying, or even when my subscription ends. I can’t view any history or status to know if my membership is active or not—basic details that should be readily available to users. As a tech-focused publication, I expected a smooth, modern digital experience, but this feels outdated and inconvenient. Compared to other websites, this one lacks the user-friendliness and clarity I would expect. I’m disappointed, and I urge you to improve the website experience. Without improvement, this could push subscribers away, despite the great content you offer.

how do you submit less than 1 star?