This is the third thing
This is the third thing I've bought from Roccat in recent months and the second time I've had to raise an issue with them - initially I was sent the wrong mousepads (I ordered Taito Control, received Taito 'base' model) - however both times I have needed to contact Roccat customer services, the assistance I have received has been second to none - absolutely exemplary customer service, hence the 5-star rating despite needing to wait slightly longer for the product I ordered.