Original shipment arrived in many
            
            
              Original shipment arrived in many hlasd pieces. Contact info on shipment did not work. Found support email on website and got automated response. After over a week of no further email response, I called support phone number on website. Agent was friendly, found my email that I had sent photos of damaged product and finished processing reshipmemt. I recieved emails confirming conversation and replacement arrived not quite 2 weeks later. Emails did say thete was delay shipping due to large volume of orders from a sale. It was about a month from original order to getting usable product. Very satisfied with product and would order again.