printleaf.com

Order #13998 I received only 5 pieces of the 7 pieces ordered. I will be ordering again for two reason: 1) I need those missing prints plus a couple others. 2) The print quality is very good.

I've ordered the same day business cards. The order page asked me for the shipping address and promised the free shipping. But it was never delivered and it turned out that you need to pick it up. I've spent 3 days trying to figure out the solution, and eventually had to request the money back. I get that there are limitations and supporting is not trivial things to get right. But you should be able to control how your own website presents the order and delivery options. Is it is a self pickup - just let me know upfront!

Office was empty and locked 20 minutes before closing on a Friday, with no way to reach the business until Monday. I left two urgent voicemails with the digital receptionist, who works at a call center off- site without the ability to call the on-sit staff. I ended up having to pay a courier to pick up my order Monday–– not worth paying for a rush service if you can't get in touch with the business during their scheduled work hours.

Another printing service had cancelled my order and I urgently needed to get a poster printed the same day. Printleaf offers same-day poster prints if ordered before noon, which I did. Unfortunately, it was not ready for pick-up by the end of the day but only on the next business day, which is their regular production time. I fully understand these things can happen. However, they still made me pay the same-day service, which is about twice as much as the regular price (about $90 more in my case) and only offered me a 10% refund ($19) in form of a store credit, which will expire before I can use it.

I am solely giving this two stars, because the shipment did not meet the promised delivery time. I was sent a proof which was approved in under 10 minutes. I followed up via text and via email asking to confirm that this would ship on schedule. It shipped a day late, and it’s now arriving 3 days later than anticipated because of the weekend / a note made to FedEx (not by me) about a weekday-only delivery. I otherwise have thoroughly enjoyed the print quality and service provided by PrintLeaf - however this experience has not been as pleasant, given that this is a time-sensitive project, and all requirements were met on our end. I will be seeking some financial remedy for the inconvenience and lack of communication.