patientexperience.wbresearch.com/

I really enjoyed the conference, but I thought that it was all geared towards the inpatient setting. It would be nice to have more vendors or speakers about the ambulatory side.

I thought the conference was a bit heavy on technological solutions to improving patient experience and assuming this was because of the many vendors involved. Would have liked more best practices and focus on how the experience of staff/staff burnout impacts patient and family experience.

Too much vendor contact prior to event, multiple calls and emails daily!

You almost lost me on the first half of day 1 when all I was hearing was vendor presentations. We heard their spiels in the booths but were repeated on the presentations. I expected more evidence-based presentations from health care systems and hospitals from the very first day. The Tracks were good and I learned more on attending the tracks than the general sessions. The room set-up for the general sessions were not conducive to writing as there were no tables and it did not allow for more networking. There should be more round-table discussions because there were some participants who have done some initiatives and we can learn from them. The hotel was not a good place to stay - on my first morning, there was no hot water despite waiting for many minutes. The hallway and lobby in Valencia smelled like nursing home. I loved Nason group and the Yes workshop because it allowed hands-on experience in identifying our problems and what we need to work on. I would suggest more outside activities as well. I wonder if the presentations will be sent to the participants because there were no binders/hand-outs on the presentation or even just the conference agenda/schedule.

I was not able to attend due to a medical emergency that occurred on Monday, November 26th. Disappointed that I am not able to receive a refund.