paragon-outdoor.com

Love the company and products!

I bought the 12 x 20 louver pergola, it came in nine boxes!!! I was nervous about putting it together, but the directions were amazingly very good, explain step-by-step how to put it together, (Tip do not try to rush yourself, it took me a week to put it together working on it every night) The engineering of this product is amazing to me, and I love the results, whenever I had questions Tech-Support was way above any expectations I had, they confidently and calmly answered any questions I had, if I could give them 10 stars I would, I did a lot of research before buying, very happy I bought this product, highly recommend, mike from ct

I bought a large Paragon gazebo online through Costco. I had a problem with a piece while setting it up. I reached out to Paragon directly telling them my problem. They responded quickly, asking me to send a pic of the part with my description of the problem, which I did. They replied right back with what I had probably done wrong and was now experiencing. They told me they were sending me a replace piece and told me what to watch for when attaching it. They had it shipped that same day and it arrived 2 days earlier than it was scheduled! AND I WAS NOT CHARGED EXTRA to have it shipped to me. They have been nothing but helpful!! We are looking forward to spending many hours on our deck under our new gazebo! Thank you Paragon Outdoor!! K in UT (The new parts just arrived today, so it isn't finished being put together yet. Or I would've uploaded a photo.)

Vert helpful when contacting the company, shipped next day

It was a pretty quick and easy purchase, including delivery.