Origin Mattress SG

Mattress is ok but the delivery was horrible. I booked delivery for 5 - 10 pm but received delivery call at 1 pm. I informed him about the delivery time but he replied that he was unaware. I told him to came back after 5 pm. When we arrived home at 3 pm, we found the mattress left at the gate.

The delivery and installation process was terrible. First, origin couldn’t deliver on the specified delivery date. Secondly, on the designated delivery date, the installer came after 5pm which I had already told origin to avoid as there is a cut-off time for deliveries. Finally the bed/mattress was delivered after 7pm and the installer wanted to come after 9pm to install the bed. Obviously this couldn’t happen as there would be some power drill noise. Arrangement was made for the installer to come back the next day at 9am but he was more than 1 hour late as he overslept. Very poor after-sales service so be warned.

The way Origin Mattress handled my order almost feels like an internet scam. I was ghosted on the day of (second) rearranged delivery and it me made me feel extremely uncomfortable. My mattress and bedframe which I paid around $2k+ for was not delivered on time. Firstly they made last minute changes 2 weeks ago, apologised when I could not be home to take delivery, subsequently guaranteed that it will be delivered by 28 Dec before 5pm, but they ghosted me and never contact me nor reply me. The ops team whatsapp, customer service number, emails and Facebook were never answered. Very frustrating. This is customers' hard earned money but they are not helping at all.

Poor uncoordinated delivery of mattress and installing of bed frame

Return policy for bolster too short.