Origin Mattress SG

NA

Delivery man said he could only drop off the mattress on 1st floor but not carry it up to 2nd floor where the bedroom is, otherwise it will incur extra charge. But this extra charge wasn't mentioned when I paid for the mattress at your shop. In the end I and my domestic helper had to carry the heavy 45kg mattress up by ourselves, which spoilt the whole product experience.

price is okay, shipping is fast, returns are a hassle.

Bolster is too stiff for my liking

Easy to purchase in store and online. Customer service person Aster was helpful when she called me to re-arrange delivery and installation. However, delivery was horrible. I chose the 12-5pm slot, but the delivery guy didn’t appear till 9:30pm. Very annoying especially when I received multiple emails today reminding me of the delivery timing.