Customer service answered quickly, but
Customer service answered quickly, but that was where the goodwill stopped.
They caused the problem themselves by shipping me a used suit. Still, the only solution they offered was a refund where I pay the return shipping out of my own pocket, roughly half the price of the suit. That is not solving a problem, it is passing the cost of their mistake on to the customer.
I shop from Norway, and return shipping from here is expensive. If a company can't stand behind a sale in the countries it ships to, it shouldn't sell to those countries in the first place. Right now the customer carries all the risk.