Customer service awful experience
According to tracking, a package of mine was literally stuck at a USPS facility for weeks. Unfortunately I missed out of the protocol during that time. I had to start the program over from month one. (I was finished with the third month). It’s very unfortunate that customer service at Cowden wasn’t accommodating and refused to mail an additional package to me.
Very disappointed in the customer service but the program itself is promising so far. I believe the customer service representative was named Abigail. Awful customer service. I feel bad making this review and sounding negative, but she was horrible. It wasn’t my fault that the package went missing for a long period of time.