I had a horrible customer
I had a horrible customer service experience. ZERO accountability or attempt to keep a customer. If it's not bad enough to charge your customers shipping fees when they've just spent $350 and then a product is missing, one leaked and it took 3 weeks for CS to respond and my orders took a month to get here. No apology. No let me get that right out to you and I see you have rewards points, do you want to use them and we'll spend them all together for you??