Poor order fulfillment
Unfortunately, I never got my order. I placed my order on Wednesday knowing I would have ample time getting the products to me. But because their fulfillment person was out sick —and they only fulfill shipments on Tuesday and Fridays—they didn’t fulfill my order until the FOLLOWING Monday. This meant my order wouldn’t be in time for the short window I needed it. The customer service rep told me if I needed it so quickly I should have callled them. I did not expect it would take 5 days to fulfill an order?? How was I to know the person was out? They couldn’t expedite the shipping because it was solvents. Somehow I’m being punished for their lack of planning. I’ve never used them before but studied under artists who sing their praises. I’m afraid I can’t do that. The reason I didn’t give a one star was because I was given a full refund. I am incredibly wary to purchase from them again if I do. Buyer beware.