mosmann.myshopify.com

Badly fitting

Bought 5 pairs of undies and reported that one pair was too small in the front pouch - it was significantly smaller than the others and didn't fit the same way. Seems like a manufacturing fault to me. Customer service refused to accept a return because it was underwear. Buyer beware. As for the other 4 pairs, quality was OK, thin fabric will suit hot weather. There are better brands for the price.

Had a fault with one of my purchases. Sent an email to customer service and received no response. Loyal customer no more. Thumbs down

I have been a loyal customer of Mosmann Australia for a long time and absolutely love their products. However, my recent experience has been really disappointing. I ordered board shorts and a pair of underwear, but only the board shorts arrived. I emailed Mosmann about the missing item and followed up again when I didn’t hear back, but it has now been over two weeks with no response. The only contact option for order enquiries is email, which makes it even more frustrating when no one replies. I truly wish their customer service was as good as their products.

Paid for express shipping and it still didn’t arrive on time