mosmann.myshopify.com

On August 1st I sent an email asking about returning a package of underwear briefs of the wrong size, I still haven't received a response. I'm a fan of boxers/trunks and I ordered through you, but the models of the underwear are not the same as the boxers/trunks and my question was whether it is possible to make a replacement or what are my next steps. Apart from that, I like your brand and I consider it to be of good quality and recommendable to friends.

I really like the underwear. But one pair had a nasty snag. I have emailed and not had any reply. I have bought another pack today as my husband likes them.

I paid extra for express shipping with the understanding that delivery would occur within the advertised 2–3 business days. If the website states a timeframe, I believe it's reasonable to expect delivery by the end of the maximum stated period—not beyond it. Unfortunately, my parcel arrived after 6 days, just a few hours before my departure. This caused significant inconvenience, and I’m very disappointed with the delay, especially given the additional cost I paid for expedited service. I would appreciate it if you could review this matter and advise on any compensation or explanation for the delay.

Some of my order was not available, which happens. However, I only found out about it when my order arrived incomplete weeks later. And when I asked for the missing items to be sent, rather than telling me that they were unavailable, a refund was authorized. I did not know the reason for the refund was that items were unavailable; I was only told that days later.

Poor. I never received my package. It’s marked as delivered but it wasn’t delivered to my house.