MarcoPromos

We ordered our "Dungeons & Drag" ribbons for Dragon Con 2025. They were a big hit. Thx!

Usually don't have problems but the logo was a bit small here. I included text in the logo and would have loved a heads up that it would be illegible with the printing size.

When I ordered my ribbons for an event that I was leaving for on 9/2, the estimated delivery date was 8/28. When I checked out, I put that I would like them delivered by 8/31 to leave some wiggle room on both ends. When that time rolled around, I received no update of if my ribbons were shipped or even made yet. I contacted support on the site, and was told I would receive an email update after they contacted manufacturing. So I waited for that update that never came and went to my event without the ribbons. My plan was just to ask for a refund after returning from the event as I assumed that no update meant that they were never made. They were apparently delivered while I was away at the very event they were ordered for and the only other email communication I ever received since approving the design, was this one asking for a review for the ribbons that I didn’t have on time. While I feel bad leaving a bad review because the ribbons look good (which is why it’s not a one star rating), I was already peeved that I never got them on time and wasn’t updated when I explicitly asked to be emailed an update when I spoke to customer service on the website, but when I thought maybe they had my email wrong, it sent me over the edge when I got this email asking for a review after my experience.

This was such a frustrating reorder experience. Needing to charge me twice and never refunding me for the first payment, and then stopping communication with me altogether just to continuously send me invoices. My first set of ribbons were so beautiful but this ancient system is really holding the company back.

For the third year, we had issues with ordering embroidered polos. A manager finally got involved and the shirts were delivered at the last minute. Unfortunately, the logos we're all the same size - whether on a 3XL shirt or a small shirt. On the smaller shirts, they looked huge.