Leesa - New Correct Store

Not too firm, not too soft. Love my mattress!!

I found the chat function very helpful. Better than most. We have bought two Leesa before but I knew we needs a different version this time.

I waited a few months to purchase my mattress because I wanted to make sure I'd done my research. Frankly, I was nervous about trusting a box mattress brand. I'm a side sleeper and would wake up with lower back/hip pain every morning, even at hotels. After all my searching I was hopeful that with Leesa, I was getting a quality mattress that would hold up and I had a nice firm mattress product. That said, the hype was true. I'm only about a month into sleeping on my new mattress (Leesa Plus) but, it's a perfect match for my sleep/body type. I haven't even thought about that my morning back and hip pain until writing this review. . . Its been BLISS. It was also a super easy shipping and unboxing process. Would recommend!

great service

I originally ordered a Leesa Original mattress on February 22nd, but unfortunately, it ran into some shipping hurdles. After the FedEx tracking remained stuck in the "Label Created" stage for several days, I reached out to the Leesa support team. Their customer service, specifically Sedona, was incredibly helpful and responsive. They quickly investigated the situation with FedEx and confirmed the package was lost. To make things right, they immediately processed a replacement order free of charge. Even better, they upgraded me to the Leesa Original Hybrid as part of the re-order process. While the initial shipping delay was a bit of a hassle, the way Leesa handled the situation—by proactively resolving the issue and providing an upgrade—really impressed me. Their "Comfort Crew" definitely lives up to the name!