Lanolips USA

I received my lip balms with visibly damaged outer boxes, and some of the security seals were missing on arrival. I reached out with photos because I didn’t feel comfortable using a personal-care product when the packaging integrity looked compromised. Customer service replied that the products were “safe to use” based on photos and declined a return/refund citing a policy against refunds for opened products. I’m posting this so others know: if your order arrives with damaged packaging or missing seals, the response may be to reassure you rather than replace/refund. Purchase accordingly if seal integrity matters to you.

Contacted customer service about my product and my issue was not resolved and they were not interested in helping me

Never got my package abd customer service never helped me with this. I'm still paying on this order which I find extremely wrong. My package was not put at my door I never got my item s. Lano dies not help their customers they just ignore them

Never received

NO product received since ordering!