KAYALI UK

Good perfume for how it smells but not very long lasting

Fine

good

. . .

Quite possibly the worst company I have ever dealt with. Misleading product information, utterly unhelpful customer service and an astonishing refusal to take responsibility. I bought a burner only to discover that the fragrance chips essential to its use were not included. The listing failed to make this clear, there was no suggestion to purchase them at checkout, and I could not find them anywhere on the website. A first-time customer is therefore left paying for what amounts to a useless container. Customer service then managed to make a bad experience worse. They simply confirmed that the chips were not included, without bothering to explain where I could buy them. I would happily have purchased the chips, but even that basic opportunity to help was apparently beyond them. Their next response was to declare the item non-returnable—a restriction that had not been made clear when I purchased it. This was a full-price product, unused and unopened, neither perishable nor a hygiene item. Yet rather than address their inadequate listing or offer a workable solution, they dug their heels in and refused a return. Taking a customer’s money appears to be the only part of the transaction this company can manage efficiently. Everything afterwards was an exercise in evasion and indifference. I ultimately had to involve my card provider, which upheld my dispute and processed a chargeback. The fact that an outside company had to intervene to resolve such a basic issue speaks volumes about the standard of service. This was not simply a disappointing purchase. It was a masterclass in how to destroy customer trust over an entirely avoidable problem. Other reviews suggest I am not alone. I would not spend another penny with this company and would strongly advise others to avoid it.