Juicy Couture

Horrible Experience with This Brand My experience with this brand was extremely disappointing from start to finish. What should have been a simple process turned into a frustrating and stressful experience due to the complete lack of follow-up and support I received. Jose did the bare minimum to help and never proactively reached out with updates or solutions. I constantly had to chase after answers, and even then, I was left feeling unheard and unimportant as a customer. I chose this brand expecting professionalism and quality customer care, but unfortunately, neither was reflected in my experience. The lack of communication, urgency, and accountability was unacceptable. This was a horrible experience overall, and based on how my concerns were handled, I would not recommend this brand to others.

I had a very disappointing experience with Jose. He rarely followed up with me and consistently did the bare minimum to help me find a solution to my issue. I repeatedly had to reach out myself for updates, and I never felt that my concerns were a priority. Customer service should involve communication, initiative, and a genuine effort to assist clients, none of which I experienced. Based on my experience, I do not believe Jose is a good representative of this company, and I hope management addresses these concerns to improve the level of service provided to future customers.

Package arrived empty. Box was retapped. I’ve been in contact with JC for over a week and NO RESOLUTION

Delivery company was not favorable. I lost over $200 because they did not notify me of delivery so package was stolen and I was minimally compensated. 20%

I was not aware that this expensive item was out for delivery nor that it had been delivered and package was stolen. Juicy Couture only offered me 20% of what I paid for order as compensation for list package. Sucks!