Order problem resolution
I am a new customer, my first order was placed on Dec 10, 2021. I waited many days before calling the company because the tracking information showed that the package was expected at my local delivery center. After several days had gone by and no change in the tracking information I called the company and talked to Albert. After reviewing the information available Albert decided the package had been lost in transit and sent out a replacement order. The replacement order arrived within 5 working days. I am a happy camper.
Thank you for your attention to my problem and the quick resolution. I look forward to a long mutually beneficial relationship. Thank you Albert for your help.
Sincerely,
Tom Casola