holloways-of-ludlow.myshopify.com

Profoundly disappointed with the service I received from your company. My experience has been wholly unacceptable and has left me questioning the legitimacy and professionalism of Holloway of Ludlow. Prior to this order, I had never heard of your company. Based on the appallingly poor service I encountered, I initially assumed I had inadvertently made a purchase from a fraudulent website. I was forced to re-purchase an entire French press after the lid of an existing one broke during normal, light use. My original intent was to replace only the lid. However, despite Hay’s marketing claims around accessibility and durability, no such replacement part was available. If not for the sentimental value the item held for my flatmate, I would never have chosen to re-purchase this product. I acknowledge that the company ‘Hay’ is partially responsible for this failure. I placed my order with the understanding that delivery would take place within 10 days. After this period elapsed with no communication whatsoever, I contacted your customer service team—not once, but twice. It was only after more than double the quoted delivery timeframe had passed that I was informed the item had finally been dispatched. Instead of offering any form of restitution or even a refund—especially after I made it clear the item was intended as a gift—I was given an unhelpful generic statement: “We recommend waiting for the items to arrive before scheduling any tradespeople or events related to this order, just in case of unforeseen shipping delays. ” By the time the item arrived, the intended recipient had moved out. To make matters worse, the final delivery was equally mismanaged. This morning, I received a text confirming a delivery window between 08:12 and 10:12. I ensured I was home for the entire duration. Despite this, I later received an email stating that the package had been left with a neighbour. I live on the third floor, and it appears the delivery driver could not be bothered to climb two short flights of stairs, instead abandoning the parcel on a lower floor with a neighbour— without my prior consent. Furthermore I contacted your customer service with this review and received no response.

Very poor customer service. It will be interesting if theses comments are followed up. By my experience I doubt it. Holloways a company who really do not care!

Lights on, Nobody home! Customer service is non-existent.

Ordered a toilet roll holder 10th Jan expecting the usual delivery time of 2-3 weeks however it finally arrived towards the end of March. If there was any indication of the actual lead time on ordering then it was not made obvious otherwise I wouldn't have placed the order. Don't expect any communication from this company unless you nudge them for an update.

Very poor customer service.