highwave.com

I am upset you charged me $10 fir 3-7 day shipping yet you did not even turn my item over to be shipper for 9 days. Resulted in me having to buy a different Christmas gift for a family member. You also sent me a 10% coupon i tried to use at check out but was told it was invalid. Disappointed as a repeat customer

I’m hoping to be able to adjust this review after hopefully hearing from someone. I placed an order, which included three items (a Hotjo mug and two good Idea beer glasses) and received the package at least two or more weeks ago. Two of the three items were either damaged or defective. One of the beer glasses was shattered into little pieces and the Hotjo mug was not assembled properly. I had the same issue with the last mug I ordered, but didn’t say anything that time and just let it go. After receiving this order, I emailed customer service with photos and a detailed explanation and provided my phone number in addition to my email address. I did not hear anything back so I followed up with another email. I have not been able to find a phone number for Highwave. I would appreciate a call or an email soon since it’s now been at least a couple of weeks since I received my package.

I emailed you regarding my mug and you haven’t replied. Very disappointed.

The shipping department leaves a lot to be desired!!!! Very incompetent!!!

I was really excited to order those since they are a long time on my bucket list. Since I am not living in the US, i timed the order acordingly. Unfortunately you can't choose different colours in different colors. So I wrote the colors in the order note. This got ignored and I got 8 of the same color. The answer was basically, take it or leave it. No apologizes, nothing. It was implied that it was my fault. They product itself is great. I now just have 8 of the same color.