hestan.uk.com

The product is fantastic, the quality is hugely better than the previous set of pans we owned. Shipping however was a pain point. I had to chase to get an update on shipping a week after the order, the order had not been shipped yet and again after this a second email to ask for tracking. Only then did I get a tracking number showing the courier had received the consignment the day before (over a week after the order was made). I would expect a better communication when spending the amount that was spent. Despite this I would shop here again as the product has made cooking a joy again!

First pan received quite apparent is a returns from another customer. With a deep indentation on the rim,multiple micro scratches on the base and discoloured sides with spot stains. Replacement still not not what you would expect from a Hestan pan.

I selected Google Pay as my payment method, and the order was processed immediately using my default delivery address instead of the address where the product was supposed to be delivered. I understand that selecting the wrong address was my mistake. However, I tried to resolve the issue immediately after placing the order. I attempted to cancel the order, request a return, change the delivery address, and I also sent multiple emails to customer support. Unfortunately, none of these attempts were successful, and to this day I have still been unable to resolve the problem. I would greatly appreciate your assistance in finding a solution, whether that is updating the delivery, canceling the order, or arranging an appropriate alternative.

Very poor quality for the price, miss sold as you advertise its Italian made but apart from the pans it looks like everything else is made in Thailand and it shows(I’ve spent £2000+)

Poor customer support