GREATS

When I receive them, I'll let you know

Dear Greats Representative- Thanks for VERY. cool kicks!! Hoping you can dig down into your customer service souls. I NOW appreciate why you recommend ordering a half-size larger. I am always a size 10. Thought I ordered a 10 for both. Not sure why the Black Royales were shipped as 9.5?  I can squeeze into them and hopefully the leather will stretch. The Bab Low - Delta // White Sole - 10 / Black, while a 10 was shipped, are WAY TOO TIGHT. Would you kindly send me an exchange 10.5 pair? Thanks in advance for your cooperation. Jeffrey Nadell 525 Ocean Boulevard Unit 408 Long Branch, New Jersey 07740 732 443 4790

I really like the idea of your email costumer service. Its convenient, and I can tell real people are responding to the email which is very nice. My only problem is that in the case of my exchange of a pair of shoes I still have no idea when Im getting my shoes. I have been told twice that my shoes would ship. Still hasn’t happened and now Im not even getting the color I want because they didn’t ship out the shoes on time in the first place. Getting really frustrating. Still wait for a pair shoes.

I have been a size 12 my entire adult life. Ordered a pair of Rosens only to find they were way too small. Exchanged them for a size 13, a bit fearful they would be too large, but was surprised to find that they too were too small. Now, I’m afraid to order new Greats as the sizing quality control is in doubt. Your people gave fine service but I’m currently awaiting a refund on the 13s. Love the shoe, but afraid to reorder.

Stiff, unwearable materials and terrible customer support. The shoes are 100% brand new in the box, yet GREATS refused to take them back due to "Final Sale" rules—even after charging a misleading "Worry-Free" fee at checkout that provided zero return coverage. Very poor quality and deceptive checkout practices.