graymalin.com

After 3 times of the print being damaged I gave up. The customer service was absolutely terrible. No communication at all and not much sympathy. When you’re paying a premium price, you would think it would be a priority to make things right. This was my first and last time ever purchasing from Gray Malin.

Terribly framing quality

I ordered a few pieces - one was too small so I requested an exchange with in 24 hours of receiving the piece . They told me it would be 30 % restocking fee . dont understand that policy - I would spend more but still necessary to charge a very high restock fee. That is bad customer service .

Ordered over $12,000 in 3 framed prints and one came completely damaged. E-mailed customer service over a week ago and still haven’t heard back. Very disappointed

I’ve been waiting for a response for almost nine days. My frame came cracked and I was told to open the art wrote on it and send a photo. All of that I did even though it took two hours to open the artwork! Now I have heard nothing back???