Sponsorship key notes were CEO sales pitches, except for STRATACACHE
The keynote sessions with sponsors were sales pitches by CEOs and CRM Next was the worst of them, taking over panel discussions and talking over the banks and credit unions. Many attendees were disappointed. The only sponsor that shared insights and research was STRATACACHE. Attendees are there to learn and gain insights. The large bank track was also disappointing - Gilmore was not insightful nor did they share anything of value.