My purchasing experience was great!
My purchasing experience was great! My wife and I were shopping the market for a new travel bag, so I bought this one and she bought two other brands. After they all arrived, we stuffed each one the the same clothes and walked around with them for a bit. All three fit the clothes, but the Tortuga had better storage/organization than the others. Also, the Tortuga was the most comfortable of the three. So we returned the other bags and went online to order one for my wife. We saw that there was a save 10 or 20% when you purchase two bags (I can't remember which). However, it had been almost a month since I originally ordered mine (the competitor bags took quite some time to ship). We contacted customer service and told them our situation. I received a refund for the savings amount that same day and the discount was applied to my wife's bag as well. We can't wait to use these on our two week trip in Italy! Thanks for the awesome product and support Tortuga!