foxracing.be

Can't return only one item

X

Pakketje niet aangekomen. Communicatie loopt stroef

Shipping issue: I did not receive it. I received an e-mail confirming that DPD would deliver the package. The track & trace confirmed that the parcel was still in transit. However without any notification it appeard that UPS tried to deliver the parcel. without me knowing upfront when). As nobody was present it was returned to fox.

Subject: Urgent Follow-Up on Unreceived Order Dear Sir/Madam, I am contacting you once again regarding an order I placed with your company nearly two weeks ago. To this day, I still have not received my package, despite the full payment having been debited. I have made several attempts to reach your customer service via email, but have yet to receive any response. This lack of responsiveness is unacceptable from a reputable business, and I am extremely disappointed with how this situation has been handled. I therefore request that you provide me without delay with a clear explanation regarding the status of my order (which has already been paid for in the amount of €144. 49), as well as a precise delivery timeline. Failing a prompt reply, I will be forced to consider taking appropriate action. I look forward to your urgent response. Sincerely, Manesia Bandali