Fireplaces Direct

Wrong parts

Great unit, absurd price for what it is, over $1800 for a 24"?? The larger ones are less than half but my space wouldn't allow it. Win some lose some.

Ordering was easy. However, the product was discontinued by the manufacture. They do not support the online APP for it to function. So, I got a Return Authorization and sent it back, they have receiver it but have not refunded me for the purchase, maybe I will call them tomorrow 12/5/2025 and see what the is problem with the refund. Wish me luck.

Product ordered only ships with the top components not the 2 lower components as is in the description and photos of the product. As a installer I had to purchase the lower two elsewhere to complete my job. Basically buying the same thing twice

The worst customer service ever buyer beware. Gave me the run around and hold your money hostage. A never ending headache they took advantage of me and my money. I was fool by the reviews.