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Too many competitors compare to prospects....

There was nothing different from this event compared to others I have attended. Ratio of Vendors vs Clients was also too high. Not worth the investment.

It was a little bit bad, that the hotel was so expensive, that most of the attendees slept over in an other hotel. So networking at the hotelbar after a great day with great speakers was really difficult. An other point, which didn´t work as expected, was that most of the attendees didn´t use the APP and the 1:1 Meeting functionality. In summary you had some really great speakers which delivered additional benefits to my business.

Always a good event but not on par with previous years for several reasons: - despite signing up during the 2017 event, we were not offered all the panel options. the one we chose was not ideal while another we were not offered would have been perfect. - the panel room and lighting was done poorly, with no ability to capture useful pictures or video even from the front row - the kiosk row was twice as crowded, significantly diluting the effectiveness of that position - the content/tracks were more tech trendy than industry useful. AR and AI are interesting and relevant, but CX was practically abandoned as a theme. - some of the sessions were not executed as planned, namely the Heads of Service breakouts included relatively low level (e.g., Regional Director) participants, dragging down some of the more strategic conversations into tactical/operational ones

I had a good time and did gain some insight, but I felt that the communication of what was going on was lacking. I had signed up for a lunch and for whatever reason "I wasn't on the list" and told I could not participate. The App has potential, but once again lacking in instruction that made it not useless, but not as helpful as I would have liked. Some vendors scanned you, some vendors want a business card. And Friday....the topics on Friday were lacking. Even Thursday afternoon, the F2B presentation on why wasting paper was bad....should have been a presentation on wasting time. There were some very good presenters and I know its hard to fill every slot with the A-team, but that one killed me. This is where trying to find alternate meetings was difficult for me. Coming back?....I don't know. Nice venue though. Continue to push the AR topics. I think that field has a lot of developing to do and this type of conference can really guide its direction. Vendors in general were good. Once again, the AR solutions are "neat", they just couldn't really explain what my problem was that needed to be solved (more true on the wearable side).