686 - EveryWear - EU

I bought size XXL for lose fit but hoodie it’s too short

Did not get good information about the shipping and finally just got letter with information to pick it up.

I ordered these pants and realised immediately after that the size was wrong, because of the buggy mobile webstore. I contacted customer service immediately to change the size. They informed me that it's not possible change I had to cancel my order, so I did. But after few days they told me it was too late and order was shipped. So now the so called "no-hassle return" is that I need to ship it back at my own cost. Starting price for return is 35€ and I will also loss my initial order shipping cost so overall I will loss 45€ if I return these pants because of bad customer service.

bad

Shipping Service for returns are very bad