ergobaby.eu (new)

I am not happy with your bouncer since my 7 months old baby injured herself due to your padding, there is not enough padding and if a baby moves its had or arms like my baby it can get injured. I reported it to your german customer care but they did not take it serious and did not asnwer my emails and also they do not pick up phone! They are very rude and do not know to deal with customers!. I am not happy with your product and your german customer care and will not purchase anything again from you and also recommend to noone. BR Zerin

We owned the Evolve Bouncer for just 12 months when the base broke. We contacted Ergobaby seeking a solution and were more than willing to pay for a repair. Unfortunately, their response was simply that because we did not purchase the product directly from them, they were unable to assist. We were not looking for a free replacement — just support and a fair resolution. Very disappointing customer experience.

Response time is too long and additionally lacks a customer friendly experience

Terrible and terrible customer service. Ordered only this week from your website which glitched at the payment stage and my payment was taken twice for the exact same item. Two orders for the same product within seconds of eachother were sent to me. No satisfaction with your customer service. Told I have to return once received. The item(s) haven’t even been sent yet so can’t understand why once can’t be cancelled so I can be refunded one of the amounts taken from my card. Will most likely end up returning everything if it can’t be resolved. And purchase a sling for baby somewhere else. Really bad service and a headache to a new mom with no extra time to hand to sort out a company’s website error. Responsibility for a company’s website error pushed into the customer.

I wish I was a customer, given that I ordered a product and it has still not arrived