ergobaby.eu (new)

Excellent feel . I just upgraded to this stroller after doing a lot of research for what is a good buggy that’s reasonably priced yet offering premium feel and comfort for my baby. I have zeroed down on the ergo baby for my 1 year old baby and I’m very happy with my purchase.

Leur porte bébé est génial, mon bébé adoré. Et le transat est super car adapté au nouveau né mais aussi lorsqu’il grandit. On adore

Très bon service à la clientèle!! Respect envers les clients!! Bons produits ! J'adore ma ergobaby métro +

I bought the Ergobaby Metro+ Deluxe and was supposed to get the matching carry bag at the same time but the bag was out of stock. Two days later it was back, so I placed a second order — and because the orders were separate, I missed out on the free shipping I would’ve gotten if they'd stocked their products properly. I reached out to customer service to explain — not demanding anything, just hoping they’d see the obvious and maybe waive the shipping fee. Instead, I got what honestly felt like AI-generated responses. Cold, copy-paste policy quotes that didn’t actually respond to what I was saying. I escalated to a supervisor and got the same robotic answers. No one actually listened. No one cared. The irony is that I really liked the product. I was genuinely excited and would’ve recommended it to other parents. But the way they handled this — like I was talking to a script, not a person — ruined it. No empathy, no effort, no human connection at all. For a brand that’s all about supporting parents and families, the lack of care is shocking. The product is good, but that doesn’t matter much when the people behind it treat you like you’re nothing once they’ve made the sale.

Great interaction