ergobaby.com (new)

Endless emails for expensive products I don’t need

Dismissed my concerns when I called the customer service representative that the box in which the hip carrier came in looked to have been opened previously and I ended up taping it before giving as a gift at a baby shower. I was embarrassed.

Carrier works well but hasn’t felt like a major upgrade from a carrier that cost half the price. We were very disappointed with customer service after there was a mix up with a couple of promotions. We bought the carrier as part of the Mother’s Day promotion where we were supposed to get a free Embrace carrier. When going to buy the carrier we got a pop up saying we could save 15% off on our first order. Both that coupon & free carrier showed up in checkout cart, however, we only received the 360 carrier and found that only the 15% got applied on the final order. Customer service basically said there should have been a message saying only one deal could be applied (there wasn’t) and then their only solution was to give us a small coupon to then pay them MORE money to buy the Embrace carrier. Will not be buying from ergobaby again and will/do not recommend it to others.

Product defective

Terrible customer service and dishonest business dealings. I returned the stroller but never received a refund despite them receiving it. NBD I thought, just an error, so I emailed customer service. The customer service rep closed the query before resolving my issue, and ergobaby did not respond to any of my follow up emails. Totally untrustworthy- take your money elsewhere!