ergobaby.ca (new)

I had a problem with the shipping information that was given to me because it was inaccurate. When I contacted customer service they told me that the tracking information that was sent to me was incorrect and then gave me the correct one. But I was already waiting for couple of days until I realized that its getting too delay.

.

This is the second product I'm not happy about.

Tbh, this is the most difficult thing to put on. You need an extra person who can help buckle the straps. Moreover baby hates it. wish I could return it

I purchased an Omni Breeze Carrier from your Canadian website with a total invoice amount of CAD 203. 06 (order number: 3000287579 ). However, my Visa card was charged CAD 293. 68, which clearly indicates that my order was incorrectly processed and charged in USD instead of CAD, despite the purchase being made on the Canadian website. I contacted your customer service to report this issue. I did not receive a response until two days later, and even then, I was only told to wait while the issue was being investigated. After that, I received no follow-up or updates, and I had to proactively email your team again to ask for the status of my overcharge. Only then did I receive a response. This lack of communication and follow-up was both frustrating and time-consuming. Eventually, your team confirmed that the issue was caused by a system error on Ergobaby’s side, which resulted in my order being charged in USD instead of CAD. While a refund was initiated, your response did not clearly state the refund amount or the currency. Once again, I had to contact your team proactively to obtain this information. I was then informed that the refund would be USD 59. 29. After waiting 13 days, I finally received the refund, which amounted to CAD 79. 67. As a result, I have suffered a financial loss of approximately CAD 11, meaning I ultimately paid more than the original invoice amount for this product. This outcome is completely unreasonable. To be clear, this issue was caused entirely by Ergobaby’s system error, not by any action or choice on my part as a customer. I purchased from ergobaby. ca, where prices are clearly displayed in CAD, and I should not be penalized for currency conversion losses resulting from your internal mistake. What I find most disappointing is the lack of professionalism in how this case was handled: • No proactive communication or follow-up • No clear explanation of refund details • No compensation or goodwill gesture offered, despite the error being fully on Ergobaby’s side Furthermore, your team stated that because the order was charged in USD, the refund had to be processed in USD. This explanation is unacceptable. The incorrect USD charge was the result of your system failure, not a choice I made. Refunding in USD instead of CAD directly caused me to incur a loss, which I should not have to absorb. This experience has left me extremely dissatisfied with Ergobaby’s customer service standards.